FAQ

We are always happy to help in case you have questions. You might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.

 

 

CAN'T FIND AN ANSWER TO YOUR QUESTION?

You are always welcome to contact us at onlinesupportUK@hummel.dk.

 

Orders

I have placed an order but haven't received an order confirmation - is my order accepted?
Can I make changes to an order I made?

Shipping

Can I track my delivery?
My order seems to be delayed - what should I do?
What is the delivery time?

Returns

HOW DO I MAKE A RETURN?
How long will it take before I receive my refund?
I am buying a present - how can it be returned?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
Can I exchange an item instead of getting a refund?
MY PRODUCT IS FAULTY - WHAT SHOULD i DO?

Payment

Where can I redeem my discount code?
I recently purchased an item on your webshop, that is now on offer - can I get the difference refunded?
I am experiencing problems during checkout – what do I do?

Discount codes and gift cards

Can I combine several discount codes?
Can I buy a gift certificate for the hummel online shop?
Can discount codes be used on reduced items?
I have used a discount code on my order and wish to return it - will I get a new discount?
I have already completed my purchase - can I use my discount code?
My discount code is not working?
How do I use a discount code?

Other

Contactinformation